Support

Subscriptions and purchases

How does the free trial work?

New users get full access to the app free for 7 days. The trial starts when you finish the setup in the app and does not require payment or payment details. When the trial ends, you need a subscription to keep using the app.

How do I subscribe?

When the trial has ended, the app shows the available subscriptions: monthly and yearly. Choose one and confirm the purchase with your Apple Account on iPhone or your Google account on Android. Payment is handled by Apple on iPhone and by Google Play on Android.

How do I cancel or change my subscription?

Subscriptions renew automatically until they are cancelled. You can cancel or change your subscription at any time in your Apple Account settings: open the Settings app on your iPhone, tap your name, then Subscriptions, and choose Plain Gainz. Subscribers can also open Manage subscription from the Profile tab in the app. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.

On Android, open the Google Play Store app, tap your profile picture, then Payments and subscriptions, then Subscriptions, and choose Plain Gainz. A cancelled subscription stays active until the end of the period you have paid for.

Refunds and billing questions

Purchases on iPhone are billed by Apple, so refunds are handled by Apple. You can request a refund at reportaproblem.apple.com.

Purchases on Android are billed by Google Play, so refunds are handled by Google. See Google Play refund policies.

We do not have access to your payment card details.

Restore Purchases

If you have an active subscription but the app asks you to subscribe, for example after reinstalling the app or switching to a new phone:

• Make sure you are signed in with the same Apple Account (iPhone) or the same Google account in Google Play (Android) that you used for the purchase.
• Check that your phone is connected to the internet.
• Tap Restore purchases on the subscription screen in the app.

If access is still not restored, contact us at the email address above and we will help you. Purchases made on iPhone cannot be restored on Android, and purchases made on Android cannot be restored on iPhone.

Using the app

Getting started

The first time you open Plain Gainz, you choose your language, your goal and how many times per week you want to train. The app then gives you a training program and shows your next workout on the Home tab.

Logging a workout

Start the workout from Home, enter weight and reps for each set and mark the set as done. You can add or remove sets, and open the guide for an exercise to see how it is performed. Finish the workout to save it to your history.

Custom workouts

You can also start a custom workout and add the exercises you want from the exercise library. A custom workout does not change your selected program.

History, progression and personal records

Completed workouts are saved under History. For each exercise, the app shows what you did last time and suggests a target for today. New personal records are shown when you finish a workout.

Changing program or language

You can change your training program from the Home tab and your language from the Profile tab.

Your data

Your workouts, history and profile are stored locally on your phone and are not sent to us. The training features do not require an account. Deleting the app also deletes the data stored by the app on that device, and we cannot restore it for you. Your data is not deleted when the free trial ends.

Read more in our Privacy Policy.

Delete your Online Coach account

Online Coach uses an account: Sign in with Apple on iPhone or Sign in with Google on Android. You can delete the account and its data in two ways:

• In the app: Online Coach → Online Coach account → Delete Online Coach account. You confirm by signing in again with Apple or Google.
• Without the app: email plaingainz.norge@gmail.com and ask us to delete your Online Coach account. If you use Sign in with Google, write from the email address of that Google account. We answer within one month.

We then delete your questions and answers, unused credits, the notification address for your phone and your sign-in information. Purchase records required by the Norwegian Bookkeeping Act and the record of your consent are kept for the periods in the Privacy Policy (sections 9 and 10). Deleting the account does not cancel your Premium subscription, which you manage with Apple or Google Play, and does not delete the training data on your phone.

Contact

Plain Gainz
plaingainz.norge@gmail.com